General Support at Valhalla.Store – Returns, Discounts & Help for the Bold

Whether you’re chasing a discount or clarity, you’ll find it below — all part of Valhalla.Store’s General Support system for curious minds who demand sharp answers.

This is your General Support zone at Valhalla.Store — covering returns, gifts, discount code help, and what to do if you run into problems with your Valhalla order. Whether you’re chasing a discount or clarity, you’ll find it below.

👉 Still stuck after reading? Visit our full Support Hub — or send a raven.

Returns & Refunds

Not every tale ends the way we expect. Here's what you need to know about returns, refunds, damaged orders, and what we can (or can’t) do when things go sideways.

Can I Return My Order?

We get it — sometimes the unexpected happens. However, due to the nature of our products, all Valhalla orders are final. Once a parcel leaves our hands, it’s sealed in fate (and a sturdy package).

Returns are not accepted under any circumstances, even if the postal gods take their time. We work with trusted couriers, but we can’t bend the logistics rules or reverse what’s already been set in motion. This is Valhalla’s return policy — bold, simple, and built to protect on both sides.

So what can you do?

If you believe something went wrong or have a damaged item, reach out to us. While we can’t offer returns, we can provide clarity, solutions, and support.

👉 For more info on regional limitations or customs responsibility, see our Shipping & Customs Policy

What If My Order Arrives Damaged or Incomplete?

If your parcel shows up looking like it survived Ragnarök — crushed corners, torn edges, or missing items — don't panic. Snap a few clear photos and email our support crew.

While returns aren’t possible, we take product integrity seriously. Every package is sent out sealed, checked, and prepared, but if something slipped past our shield wall, we’ll look into it quickly.

👉 Got questions about order tracking? See our Order Issues FAQ for common delivery problems.

👉 Some items may also face local restrictions — see Tracked vs. Untracked Shipping Zones for location-specific guidance.

Do You Offer Refunds or Replacements?

Short answer: No. Long answer: not usually, but it depends.

All orders are considered final, and refunds are not offered by default. That said, if something went genuinely wrong (like you received the wrong item or no tracking update after weeks), we’ll investigate and act with fairness.

No false promises. Just real people who solve real problems, one case at a time.

👉 Wondering what happens after you place an order? Explore our Ordering FAQ for full details.

What If My Package Gets Lost in Transit?

Postal systems aren’t perfect, and sometimes, parcels disappear. Contact us if your tracking hasn’t moved for 14+ business days (21+ outside the EU).

We’ll check with the carrier, open an investigation, and see what’s possible. While we can’t always undo fate, we believe in fighting for what’s fair. If you’re facing problems with a Valhalla order, our team investigates fast — because a lost raven deserves a real answer.

Still unsure if your shipment went off the radar? Visit our Missing Orders Page for a step-by-step recovery path.

Can I Cancel or Edit My Order After Checkout?

Once your order enters the dispatch process, it moves fast, like a raven on a mission.

If you need to cancel or make changes, contact us immediately via the [Contact Form] with your order number.

We can’t promise a rewrite once the scroll has been sealed — but we’ll do what we can.

👉 Still stuck? Head to our full [Order Issues FAQ] for more on cancellations, edits, and exceptions.

Gifts, Discounts & Promotions

Loyalty deserves more than fine print. Whether chasing bonus drops or wondering how codes work, this is your map to Valhalla’s perks.

Do You Offer Free Samples or Gifts?

We don’t offer free rides or free samples. Our products are crafted for serious research, not lucky dips.

But good news for the bold:

Every order over €75 unlocks a gift of your choice at checkout, depending on what’s available in your region. From rare items to rotating extras, your bonus is no afterthought — it’s handpicked.

Just make sure your cart hits the threshold, and choose your reward before completing payment.

Note: Some gift products may not be eligible for shipping to all countries due to customs or regional restrictions.

👉 Need help with payment steps? Head to our Payments FAQ for a full breakdown.

How Do I Use a Discount Code at Checkout?

Easy. Got a discount code? Just enter it in the promo field before you hit pay during checkout.

Make sure everything checks out:

✔️ Code is valid and spelt correctly

✔️ You’ve hit the minimum order value (if required)

✔️ Only one code per order

Some large-scale promos are auto-applied — others require your bold fingers. Having trouble? You’re not the only one looking for Valhalla.Store discount code help — a typo or timing often makes the difference.

👉 Want early access to drops, hidden deals, and one-time codes? [Sign up for a Raven] and stay ahead. Some discounts are applied automatically, but not all. The truly sharp catch them early.

Can I Combine a Discount Code With a Free Gift?

Yep — bold moves get rewarded.

If your order qualifies for both, you’ll get both. That means:

🪙 Discount code = applied at checkout

🎁 Free gift = unlocked automatically once your cart hits €75+

Just enter your code first, then choose your gift before completing the order. It’s that simple — no trade-offs, no tricks.

👉 Not seeing the gift option? Check our Shipping FAQ — some regions may be excluded due to customs.

Where Can I Find Active Discounts or Promotions?

We don’t play the endless coupon game, but they count when we offer promotions. No clickbait, no shady popups — just real perks for real researchers.

You’ll find our active discounts in one of three places:

📬 The Raven Newsletter — early drops, limited codes, and exclusive flash sales

🏠 Our homepage banners — if it’s running, it’s visible

🧪 Soon: inside our Discord — community-only surprises

We don’t hide codes behind puzzles. If there's a deal, you'll know. And if there isn’t? The real value is already in the compound.

Can I Change My Gift or Freebie After Placing the Order?

Once your gift is locked in at checkout, it rides with your order.

We can’t guarantee changes after payment, but if you wrote the wrong saga and need a fix, contact us ASAP. No promises, but if we catch it in time, we’ll see what can be done.

If you want more order flexibility, check out Why Creating an Account Helps.

Contact & Support Access

Need to talk to a human? Or wondering where our team hides? This section covers everything from response times to our support team’s location — minus the hold music.

How Can I Contact You?

Need help? Got questions? Wondering how to contact Valhalla.Store without sending smoke signals? Or just want to make sure Odin didn’t intercept your parcel?

You can reach us in two ways:

✉️ Use the contact form right here on our site — we check it daily.

📱 Prefer quick touchpoints? Message us via the chat — we’ll get back to you as soon as possible.

We’re a small team, but a fast one. Most questions get a reply within 1–2 business days. Just be sure to include your order number if you're asking about an existing order.

When Can I Expect a Reply?

We’re fast — but we’re also human.

Depending on the complexity, most messages get a reply within 1 to 2 business days. Technical question? Tracking issue? Include your order number to skip the guesswork — it speeds everything up.

We don’t do ticket numbers or “your wait time is approximately…” nonsense. Just straight-up answers from real people, as soon as possible.

Do You Offer Phone Support?

There are no call centres in Valhalla. There is no hold music, and there is no “press 4 to speak to an agent.”

We’re not ignoring you — we just send ravens. All communication runs through our contact form or chat, so we can track your request, respond clearly, and keep things lean.

This way, we solve issues faster, without you having to chant spells into a receiver.

Where Is Your Support Team Based?

Right here in the Netherlands — the same land where your order begins its journey. 🇳🇱

No bots. No outsourced scripts. Just a small team of real humans who know the products, the process, and what researchers actually care about.

That means:

Fast communication during EU business hours

Native English & Dutch support

Clear insight into your order status, straight from the source

Still Need Help?

We’ve tried to cover every path, but if your question dodged our arrows, our team is here.

⚔️ Drop your message via the Contact Form or visit the full Support Hub for more deep dives and answers.

You’ve just scrolled through the core of Valhalla’s General Support — built for minds that move fast, think sharp, and expect structure. Need more? The vault is open below.

Can I Contact You via Social Media?

Our main support runs through the Contact Form and Chat — that’s where we move fastest. But yes, we’re also active on social community platforms.

Drop us a message if needed. Just note that for order-related support, the form is your best bet. That’s where Ravens land first.

🧩 Aanrader voor Q3–Q4 rollout als je loyaliteits- of referralstructuur opzet.

📌 Zet nú alvast een placeholderlink in de FAQ om link equity op te bouwen.

2. Returns & Refunds Deep Page

📦 Maak dit alleen als retouraanvragen complexer of frequenter worden.

🎯 Kan dan ingericht worden met visuals + duidelijke stroomschema's.

Nu volstaat de FAQ uitstekend — uitbreiden indien het volume stijgt.

3. Contact & Support Policy Page

📬 Lage urgentie tenzij je veel vragen krijgt over responstijd, WhatsApp gebruik etc.

→ Kan slim zijn als je in de toekomst een support portal/chatbot/extra kanaal activeert.

VERKEERS EN SALESVOORSPELLINGEN